The Malaysian Aviation Commission (MAVCOM) is excited to introduce the FlySmart mobile app, designed to empower travelers by ensuring their rights are protected and their journeys are seamless and secure.

To get started, simply create a consumer account with Mavcom by entering your email address, name, and phone number*. This quick setup process ensures that your rights protection is just a tap away on your touchscreen.

With the FlySmart app, you can easily lodge complaints* about any flight-related service issues, non-compliance, or violations you encounter during your air travel. The app allows you to enhance your complaint by instantly snapping photos and attaching relevant documents, making your case stronger. Stay informed about the progress of your complaints with real-time notifications and track them using the Case History list.

Stay ahead with the latest travel-related updates, including national flight disruptions, breaking travel news, and other significant events, all delivered directly to your FlySmart app. With easy access to the FlySmart website and Facebook page within the app, you'll have instant access to comprehensive travelers' rights information at your fingertips*.

Download and install the FlySmart mobile app today to travel smarter and more securely with FlySmart!

*An internet connection is required at all times.

**Your personal data will be used exclusively for Mavcom's complaints management.

**Please review the Personal Data Privacy Disclaimer at https://flysmart.my/en/flysmart-app-disclaimer/

What's New in the Latest Version 2.5.4

Last updated on Oct 20, 2024

1. Additional features
   • Travel Advisory
   • Know Your Rights
   • Account Deletion
   • Refund Process
2. Bug fixes
3. Design improvements