Microsoft Flight Simulator Apologizes, Fixes Launch Issues

Microsoft Flight Simulator 2024: Addressing a Turbulent Launch

The highly anticipated release of Microsoft Flight Simulator 2024 experienced a challenging launch, marked by server instability, bugs, and widespread player frustration. Jorg Neumann, head of MSFS, and Sebastian Wloch, CEO of Asobo Studio, addressed these issues in a YouTube video.

Overwhelmed Servers: The Root Cause

Neumann and Wloch attributed the problems to an unexpectedly high number of players. The game's infrastructure, while tested with 200,000 simulated users, was overwhelmed by the actual player count. Wloch explained that the initial login process involves significant server-side data retrieval, and this process was severely impacted by the influx of players. The server cache, crucial for efficient data delivery, repeatedly collapsed under the strain.

Login Queues, Missing Content, and Negative Steam Reviews

Attempts to mitigate the issue by increasing queue capacity and speed proved temporary. The underlying problem – server saturation leading to repeated service restarts – resulted in excessively long loading times and, in some cases, the absence of in-game aircraft and other content. This led to a "Mostly Negative" rating on Steam, reflecting player concerns about login queues and missing assets. Wloch clarified that the missing plane issue stemmed directly from the overloaded server cache, preventing complete content delivery.

Ongoing Resolution and Apology

Despite the initial setbacks, the development team has been actively working to resolve the server issues. The Steam page now indicates that the problems have been addressed and player access is stabilizing. A sincere apology was issued, acknowledging the inconvenience and expressing gratitude for player patience and feedback. The team committed to providing further updates via social media, forums, and the official website.